Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility Requirements

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn or unused).

  • Attached with all original tags.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at hussain@thyself.shop.

  • Instructions: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

  • Note: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalized items).

  • Sale items or gift cards.

  • Perishable goods, personal care goods, or hazardous materials.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Inquiries: If more than 15 business days have passed since we’ve approved your return, please contact us at hussain@thyself.shop.